Archives: Reviews

“We are very pleased with all the services provided by Perfection. The replacement of both our furnace and a/c was completed as planned. But we were also very impressed by the way that Perfection goes above and beyond in communication with their customers. Their customer service is excellent.”

– Gerald S.

“Excellent service and communication! From a service visit, to the sales process, to installation, to working with the office, all areas of Perfection were an absolute pleasure. Exceptional communication from each area as well. I’m a lifetime customer!”

– Scott R.

“Our family appreciates your promptness in getting the furnace installed in time for Winter 2023/2024.

A couple of insane issues required by the City, but all are now rectified and the replacement job has been closed.”

– Charles C.

“Technician was very knowledgeable and polite, I definitely will recommend you to friends! Thanks again sincerely appreciate your excellent service!”

– Paul S.

“Had Dave the technician come out to service my furnace that was not working. He fixed it in about 10 min and shared with me what he did. Great Service!!!!”

– Robert L.

“Id like to take this time to thank Perfection, heating and air for the outstanding work they provided for me.At first had some technical issues, but they came out corrected. It made it better than ever. I Thank Aaron, Nick and Rizzo and crew for their professionalism and craftsmanship and making sure that I was pleased, I would definitely recommend Perfection, heating and air for your next project. Thank you.”

– Jay G.

“Your guys are great they did answer all the questions and help with overall AC usage. I would highly recommend perfection.”

– James H.

“This was 5 star from start to finish. The scheduling process to the initial inspection to the explanation of options were well delivered & then the amazing installer wrapping it up with absolute craftsmanship. So glad to know there is a reputable Company in my neighborhood treating folks with honesty & fair pricing for a 5 star job. Even the City inspector was impressed with the quality work. I will recommend this team of professionals to everyone I know. Thank-you. I didn’t expect to replace my entire furnace, but glad you made it easy & fair.”

– Rich R.

“Because of the EXCELLENT work done by these three, I feel they all deserve a $50 gift card to Red Lobster (or the restaurant of their choice). They should also receive 2 days off with pay (one for the day they go out and the second for the day after dinner). I could not have asked for a better crew to take care of the work on our house. Every big THANK YOU goes to Travis, Dalton and Mike for a GREAT JOB.”

– Jimmie V.

“They communicated very well, set clear expectations, were responsive when I reached out to them, and followed through until everything was resolved. Very professional.”

– Mike M.

“We recently moved into our 1911 two-story craftsman, which of course had hot water heat and no AC. We chose a ducted mini split with one air handler in the basement for the first floor and the second air handler in our walk-up attic for the second floor bedrooms.

Mike and Dalton did the installation. Each day of the project, we were absolutely amazed at their craftsmanship and attention to detail. The registers and returns look fantastic. In the basement and attic, all the ductwork is beautifully tucked out of the way with no lost headroom. It truly is a work of art. And, best of all, our closets are untouched! I can’t believe how quiet the system is – you can barely hear it.

They finished just before the first big heat wave in June, thank goodness. And, a month later everything is working perfectly.

We highly recommend Perfection Heating & Air Conditioning. If you get get Mike and Dalton, that’s a bonus! Your dogs will love them.”

– Jim C.

“On 6/27/22, Mike and Dalton arrived to install a furnace, hot water heater, and mini-split. This was a three day event for them. As time went by, it was evident that these two gentlemen really knew what they were doing and had a mastery of multiple systems.

I pestered Mike with questions regarding the various hardware being installed, and he thoroughly answered each. Tried to stump him, but he wasn’t having any of that. It was also impressive in the way Mike spent time coaching Dalton on various aspects of the installation process. He was very patient and let Dalton do the work.

Dalton was incredibly precise in all his work. If it wasn’t level, square, plumb, or clean, it was re-done. He had the job of climbing a high ladder to install the channel for the split on the side of the house which clearly impressed me that this, was no DIY job. At the end of each day, Dalton made sure the job site was clean.

Nick scheduled time and date to come out to the property to assess the job site. Bingo- he showed up on time (thankfully he did not have a bow tie on which in my book does not bode well going forward, just saying). But he also took the time and effort to drive some distance on 6/27 to make sure all of us were on the same page and to address any concerns I may have had about the project. That was very much appreciated.

Based on all of this and more, it was clear to me that I made the correct decision in hiring Perfection Heating to handle this job. It was completed with professionalism and on time. I would have no hesitation in recommending this company to anyone contemplating installing a system.

PS: Real stamp of approval from wife who says, “They are all truly nice guys.”

Kind Regards,

– Chuck M.

“5/11/2022 Perfection Heating installed a new furnace at our home on May 2, 2022. Our experience throughout the process was wonderful … everything proceeded smoothly without a hitch:

* Emergency service at night when the furnace went out
* Inspection of our old non-working furnace
* Proposal to replace our old furnace with an Amstrong brand furnace
* Installation by Derek and Mike – perfect setup of the new furnace and total area cleanup and removal of our old furnace

I have used Perfection Heating over several years back to 2012, and have had excellent professional and competent service and support each time.

We trust Perfection Heating and Air Conditioning, and know they will do good work and make appropriate recommendations to solve heating and air conditioning problems. (Trusting a service provider is a big deal these days!)

We are recommending Perfection Heating to friends and neighbors with absolutely no reservations!!!”

– Doug G.

“Perfection certainly upholds its name. We were without heat over New Years weekend and they came to check our issue. They were fast, competent, and professional. We decided to go with them to replace it and they did NOT disappoint. Again, were spot on with what they promised AND what they delivered – perfection in our new heating system.
There follow ups were terrific and when they say they WILL they DO it!
Without the slightest hesitation we highly recommend Perfection Heating for any issues you may have!”

– Paul B.

“Mike did a wonderful job zoning the upstairs and downstairs. He even went the extra mile to crawl over the duct work to install a dampener instead of cutting a large hole in the ceiling of the closet.”

– Mark S.

“The whole team, from scheduling to installation, was great to work with. They managed the project through the city inspection and helped to ensure everything was approved in a timely manner. I would definitely recommend.

I got a continuously running fan installed in my bathroom. A motion sensor is typical but I'll add that if you have a small bathroom next to a hallway and often keep the bathroom door open, you may not want the motion sensor. The sensor has a range of 10 feet at 90 degrees so we often trigger the fan to run at a higher speed just when we walk by. We've unplugged the motion sensor. I also included a humidity sensor that will still trigger the fan to run at a higher speed during a shower.”

– Galen R.

“Work was done on timely basis. Install crew was very professional and answered all questions and went through the operation of the furnace/thermostat in detail. Cleaned up thoroughly on completion. Workmanship was excellent. Office staff was very easy to work with for scheduling . Very satisfied with the entire process.”

– Gunnar U.

“Nicely done! Brian replaced the parts and Erin, Dan and others went above and beyond to get our furnace back in shape before we went on vacation. Wonderful service, helpful, friendly and efficient. Can’t say enough good things about this group!!!”

– Steven J.

“The company I work for uses Perfection Heating for all of our HVAC services and I've had nothing but good experiences with them. Naturally, when I was in the market for a new water heater and whole-home humidifier, I thought of them. Erin is very friendly and knowledgeable and was able to get my appointment scheduled quickly, I even got a reminder call a couple of days ahead of my appointment. Mike and Dalton were very professional and explained everything to me in terms that I could understand. Mike even let me take a tutorial video for my spring and fall humidifier routines. I couldn't say enough good things about working with this company. I appreciate all of you. :)”

– Wendy B.

“I had both my furnace and A/C replaced as they were about 20 years old. All work was very professional. Great communication on the front side and and with the great techs/installers that came to my house. Clean up was spotless. Highly recommend if you are looking for a hassle-free experience.”

– Jay A.

“The name says it all with the Perfection Team! We were desperate for relief when our a/c unit went out in the hot summer heat. Erin provided exceptional customer service when we requested assistance and coordinated everything like a Pro. David was timely and communicated clearly with his initial assessment. Derek and Justin were both efficient, courteous, and informative when they installed the new unit. Would recommend Perfection services in a heartbeat. Thanks!”

– Nick and Katie C.

“Our experience with Perfection exceeded our expectations! From the first phone call, to the diagnosis, to the install, to the follow up…wonderful communication and customer service. Having your A/C go out in the middle of a heat wave is not fun, but the Perfection team did everything to address things as quickly as possible and had us back to comfortable in no time. Highly recommend this company!”

– Kim F.

“Perfection Heating and Air definitely deserve 5 STARS. The installation was done in a very professional manner. My townhouse has never been so comfortable during the hot days of summer. I have also used Perfection for my yearly furnace inspection. I have passed Perfection on to my friends and neighbors.

So nice to work with a reputable company.”

– Janice S.

“Excellent job! They where efficient and explained things well and where professional. I give them the highest recommendation. Thanks guys for the great experience.”

– Todd E.

“Derek and Mike were efficient and did a good job with the removal of our old furnace and air conditioner and installation of replacements. Furnace is working just fine and we won’t be able to know how the air conditioner works until next summer!”

– Jerry S.

“I called Perfection Heating in the fall of 2020 wanting an estimate for an AprilAire Humidifier purchase/installation. I spoke to a technician Nick about how dry my house is in the winter and also my basement smells musty in the summer even with the central air and a dehumidifier running. I told him it continues to smell also in the fall after the outdoor temperatures have cooled. I wanted the home's heating/ventilation system looked over because another issue was the basement was very cold in the winter.
Nick came to my home to look over my heating/venting system. He found I had no air return installed in the basement and that was probably why the basement smelled musty. He also found in a spare room there was a heat register in the ceiling but no duct work. He then found the damper was closed on an existing heat vent which was contributing to the cold temperatures.
Nick did not try to sell me anything I didn't need, but simply explained what would benefit the indoor air quality of my home on the main living level and the basement. Nick gave me an affordable estimate to have the humidifier installed, add an air return and run duct work to the spare room. I was most impressed with his knowledge, explaining in terms I understood, and how thorough he was inspecting the home and heating system.
I had Mike and Allen to my home to perform the installation of the above items. Their workmanship was superior quality, they were respectful of my home, laid down tarps, wore face masks, completed the job in a timely manner, and cleaned up when finished.
They also added a tee to my furnace drain hose which prevents water from backing up into my furnace (which would ruin the furnace) should the drain hose ever develop a blockage.
Within two days of having the air return installed and to this day, I have had no musty smell, even with the AprilAire Humidifier running.
All I can say is WOW! I am truly impressed with this company from start to finish. It's nice to see character and integrity still count. I will be calling them for any future repairs/replacements I may need done. Thank you Gentlemen, great job!”

– Wendy H.

“Perfection Heating and Air Conditioning recently installed my new furnace and water heater. Nick and Erin, and all the workers, were very friendly, helpful and professional. My townhome association had a few extra requirements for the installations. The crew at Perfection really went out of their way to make sure everything was done. I’m so grateful for that. I highly, highly recommend Perfection Heating and Air Conditioning, and I plan to have them install my 27-year-old central air conditioner when it finally bites the dust. Thank you everyone at Perfection!”

– Karen B.

“I was having long term issues with my furnace with no resolution from other repair companies. A technician from Perfection came out and immediately recognized the issue. The repair was scheduled and completed very quickly. The tech who performed the work was professional, knowledgeable neat and very respectful of site protection. Thank you! I highly recommend Perfection Heating & Air Conditioning.”

– Karen M.

“Where do I begin… Perfection Heating took my lack of heat problem as a priority. From my first contact – to my new furnace – they have been on top of every step needed – from scheduling a service tech to inspect, to determine the issue, to installing a new furnace – all done within 48 hours. and all done with "Perfection" YEAH!!!

I can't say enough Thanks You to tell Erin and the Team at Perfection how much they helped me through this process.

I highly recommend Perfection Heating & Air Conditioning for any homeowner that finds themselves in the cold…..”

– Laurie S.

“Jamie and Jason were absolutely professional and walked me through everything while resetting my furnace. They were nice enough to help me out with my new water heater and took care of recycling my old one. I DEFINITELY recommend their services.”

– Marie C.

“On the hottest week of the summer my unit went out. I called Perfection, Spoke with Erin, Project Coordinator who was very helpful in setting up an installation date. Technician Ray was on time, explained things, professional and very knowledgeable. I am very pleased with the service I received and would recommend PERFECTION to anyone.”

– Marilyn W.

“Service was prompt, technician was super nice and polite, he explained everything clearly, didn’t try to sell me anything extra and even took the time to tell me how to maintain everything to prevent another break down. It took under an hour and now my house is nice and cool. Will definitely call again for service and recommend to others.”

– Chris W.

“Perfection Heating & Air recently installed a new furnace and A/C in my home. This was really a big job because the furnace had to be moved, since the old one was sitting on top of the floor drain. Mike and Jaycen, the two gentlemen who completed the install, were wonderful. They kept me informed on how things were going and pointed out why certain things were being done the way they were. They were unable to complete the install in one day, but made sure they didn’t leave the first day until the A/C was up and running. With the temperature at about 90 degrees and the humidity levels high, this was greatly appreciated. The two were extremely professional and respectful, which allowed me to continue to work throughout the day without much disruption. I can’t say enough about what a fantastic job these two did. The experience from the obtaining the estimate through the completion of the install was seamless and couldn’t have gone better. I would highly recommend Perfection Heating & Air to anyone looking for HVAC work.”

– Kris M.
Thank you for a job well done! Jamie the Technician was on time, professional and did a great job installing our new furnace. Would highly recommended Perfection Heating & Air Conditioning for all your Heating and AC needs!
-Joe J.

 

Great pricing, on time service and friendly.

-Andy B.

Our design+build firm has been working with Perfection Heating for the past 10 years and I couldn’t recommend them more highly. The owner and all the employees are the nicest group of people and they truly care about the work that they are doing. They take the extra time to make sure things are right and if something needs to be corrected, they make sure it’s resolved to both our satisfaction and that of the client. I couldn’t ask for a better partner in the field of heating and cooling!

-Chad H.

Jordan and his team are all very friendly, knowledgeable, and professional. So far they have replaced 3 large heaters in our warehouse and repaired a pain in the rear boiler that was on the fritz for months before I found them. We are now cozy in our offices and couldn’t be happier. The owner was so impressed with their service that he had me call them to service other tenants of the building we occupy. As a small business ourselves we really enjoy partnering with other local, small businesses and this was definitely a great find for us. Thanks again you guys.

-Wendy B.

Our furnace was red-tagged. We called Perfection, they came out a few days later. We decided to also replace the a/c unit. Price was right, financing was great. The techs were very professional and efficient. My hubby works with HVAC companies for his work, along with other contractors. He couldn’t have been more pleased with our experience with Perfection. Thank you!

-Tracie L.

Perfection Heating & Air Conditioning handled everything professionally from the estimate and all the way through the installation and completion of the project. I felt well informed about what was going into the project after the initial estimate, which ultimately led me to accepting the bid. I would absolutely recommend going with Perfection for your HVAC needs.

-Donovan Z.

Friendly and helpful staff anytime I had to call in. They were quick to come assess issue. The team that came to assess and later to install new A/C was professional and very courteous! I’d use Perfection again.

-Caitlin W.

I am a general contractor and I own a water and fire damage restoration company. I have used Perfection Heating & Air Conditioning for many years and I have always been satisfied with their work. They are fairly priced, honest, and they do a good job.

-Tim L.